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Inside this Book – In most organizations, no one person can describe the complete series of events required to transform a customer request into a good or service—at least not with any level of detail around organizational performance. This gap in understanding is the kind of problem that leads to making improvements in one functional area only to create new problems in another area. It’s the kind of problem that results in adding processes that increase operational cost but doesn’t truly solve problems with root causes that reside upstream. It’s the kind of problem that propels well- meaning companies to implement expensive technology “solutions” that do little to address the true problem or improve the customer experience. The lack of understanding about how work flows—or, more commonly, doesn’t flow—across a work system that’s sole purpose is to deliver value to a customer is a fundamental problem that results in poor performance, poor business decisions, and poor work environments. Conflicting priorities, interdepartmental tension, and—in the worst cases—infighting within leadership teams are common outcomes when a company attempts to operate without a clear understanding about how an organization’s various parts fit together and how value is delivered to its customers. And significant time and money is wasted when organizations attempt to make improvement without a clearly defined, externally focused improvement strategy that places the customer in the center. Enter the concepts of value streams and value stream mapping.
Inside this book –Value Stream Mapping PDF Book by Karen Martin – Too many organizations dive into value stream mapping before the organization is properly prepared and the activity has been properly scoped. Effective planning is a significant contributor in elevating value stream mapping from a “tool” to a management practice that produces long- lasting transformational. Planning ranges from preparing the organization for the paradigm-challenging aspects of value stream mapping to scoping, team formation, and planning the logistics of who, what, when, and where. The planning stage represents the “P” in a macro-level PDSA (plan-do-study- adjust) cycle. As such, it warrants the time and attention to detail that makes for successful resolution of any problem, improvement, or execution of any project undergoing a proper PDSA cycle.
Value Stream Mapping by Karen Martin PDF : eBook Information
- Full Book Name – Value Stream Mapping
- Author of this Book – Karen Martin
- Language – English
- Book Genre – Non-Fiction, Business, Management
- Download Format – PDF
- Size – 6.2 MB
- eBook Pages – 146
- Price – Free